Management system of farmhouse entertainment in Niangniang mountain scenic spot

Chapter I General Provisions

Article 1 in order to speed up the construction of rural hotels and farmhouses in scenic spots, improve the service quality and standardized construction level of scenic spots, further standardize the management of rural tourism in scenic spots, and promote the development of rural tourism, the management system of farmhouse entertainment in Niangniang mountain scenic area is specially formulated in combination with the actual development of rural tourism in scenic spots.

Article 2 this system is applicable to all units and operators engaged in farmhouse business in Niangniang mountain scenic spot.

The second chapter is the management system of agritainment food hygiene in Niangniang mountain scenic spot

Article 3: Zhi Chengxiang and Liu Liwen of the Tourism Department of the scenic spot are food hygiene supervisors, and a food hygiene management team is established, and a special person is responsible for food hygiene inspection and management.

Article 4 the farm household must hold the hygiene license and hang it in the eye-catching place. The employees should hold the valid health certificate and take up the post after training.

Article 5 the employees shall have a physical examination once a year, and those suffering from infectious diseases shall not participate in the work that directly contacts food.

Article 6 the staff shall wear work clothes and keep personal hygiene.

Article 7 ensure the cleanliness of eating utensils, and achieve "one washing", "two washing", "three disinfection" and "four storage".

Article 8 keep the operation room clean. The cold dish room must be specially used, and the operation should be standardized by a specially assigned person. The tools used for cold and meat dishes must be specially used and have obvious marks.

Article 9. It is not allowed to purchase, process or sell the foods that are rotten, deteriorated, poisonous, harmful, beyond the shelf life, or packaged foods without labels.

Article 10 no overnight, alternate meal or purchased bulk food that has not been fully reheated. Cold dishes and other vegetables shall not be served for more than 2 hours from preparation to consumption.

Article 11 the processing and storage of raw and cooked food, finished products and semi-finished products shall be separated, marked clearly and stored in categories.

Article 12 the warehouse shall be kept clean and tidy, and the food shall be kept away from the ground and the wall.

Article 13 keep the indoor and outdoor environment clean, clean every meal, dispose the garbage in time, and cover and mark the garbage can. Insist on cleaning once a week.

Article 14 ensure that the environment inside and around the farmhouse is clean and orderly, and there is no domestic garbage, stacking materials and hanging in disorder, and the toilet meets the sanitary requirements.

Chapter 3 fire safety management system of farmhouse in Niangniang mountain scenic spot

Article 15 during the business period, the safety exit and evacuation passageway shall be unblocked.

Article 16 fire fighting facilities such as fire extinguisher, emergency lighting and evacuation signs shall be provided according to the regulations, and special personnel shall be assigned to take charge of the facilities, and the maintenance shall be strengthened to ensure that they are complete and easy to use.

Article 17 strictly manage the use of fire and electricity. It is strictly prohibited to use electrical appliances with overload, connect electrical equipment without permission, and use open fire in guest rooms.

Article 18 it is strictly forbidden to store excessive inflammable and explosive chemicals and other dangerous goods.

Article 19 do a good job in patrol inspection, and report to the fire department in time if there is any sign of accident.

Article 20 all staff must be familiar with the fire-fighting and evacuation plan, be able to alarm, use fire-fighting equipment, organize and guide customers to evacuate, and actively publicize fire-fighting safety knowledge and forest fire-fighting knowledge to tourists.

Article 21 actively rectify and rectify all kinds of hidden dangers such as fire found in the inspection of superior supervision departments.

Chapter IV Management System of Farmhouse Hotel in Niangniang mountain scenic spot

Article 22 assign special personnel to be responsible for check-in registration, timely report the information of lodging personnel, and ensure the authenticity of the information filled in. All the lodgers staying in the farmhouse hotel should register with ID card, passport, driver's license and other valid documents.

Article 23 passengers without certificates or with suspicious certificates shall ask for information and reasons, arrange accommodation first, and report to the local public security department immediately. It is not allowed to fail to report the situation or connive, conceal or cover up.

Article 24 seriously accept the daily management and supervision of tourism, public security and health departments, and install the front desk registration system to report the accommodation to the local police station.

Article 25 in case of the following situations, the operator of a farm hotel shall not receive guests for registration:

（1） Those who bring articles endangering public safety into the store;

（2） Engaging in illegal activities;

（3） Those who influence the image of rural hotels;

（4） Those who have no ability to pay or have records of account evasion;

（5） Other circumstances stipulated by laws and regulations.

Article 26 employees shall receive necessary knowledge and skills training in tourism, safety and health.

Article 27 health quality requirements

• The hygiene is in accordance with GB 9663-1996 hygienic standard for hotel industry, and measures are taken to prevent cockroaches, mice, mosquitoes and flies;
• Rural hostels must provide lighting, clean drinking water and sanitary shower water for check-in passengers;
• The service personnel and family members who set up Village hotels must be in good health and free from dysentery, typhoid fever, viral hepatitis, active pulmonary tuberculosis, purulent or exudative skin diseases and other diseases that hinder public health. The direct service personnel shall hold health certificates;
• The guest rooms should be cleaned up once a day to keep them clean and tidy. The living room, dining room and toilet should be cleaned at any time and kept clean without peculiar smell;
• Bed sheets, pillowcases, quilt covers and other bedding should be dry and tidy, one for each guest and one for three days;
• Tableware, tea sets and public utensils used by passengers must be cleaned and disinfected.

Article 28 service requirements

• Service personnel pay attention to personal hygiene and appearance;
• Warm, friendly and natural in the process of customer service
• Provide smiling service;
• Be able to provide daily language service;

Chapter V environmental sanitation management system of farmhouse in Niangniang mountain scenic spot

Article 29 farmhouse entertainment should keep the indoor, front and back of the house clean and tidy. Garbage should be put into the box, poultry and livestock should be fenced and stocked without sundries.

Article 30 the farmhouse shall construct sewage and chemical manure sewage treatment facilities according to the requirements, and it is forbidden to discharge sewage directly into streams and rivers, and discharge the sewage in strict accordance with the requirements.

Article 31. Protect the surrounding environment from damage, and put an end to such behaviors as disorderly building, pasting and stacking. The advertising of light boxes and signboards should have a unified image, and the hanging and erecting should be neat and beautiful.

Article 32 take good care of the public facilities, street lamps and public leisure places in the village, and keep the roads and roads in the village intact and unblocked.

Article 33 protect the ancient and famous trees in the village, take good care of the flowers, plants and trees, prohibit tourists from trampling on the flowers and plants or injuring the ancient and famous trees at will, and it is forbidden to dump garbage and sundries into streams.

The sixth chapter is the promise system of farm entertainment service quality in Niangniang mountain scenic spot

Article 34 the farmers shall take the initiative to accept the inspection and inquiry on the service quality of the superior competent department, actively publicize the service commitment on the wall, and handle all kinds of certificates and licenses according to the requirements. All certificates should be placed in a conspicuous position in the business place for tourists to inquire.

Article 35 farmhouse entertainment shall follow the principles of voluntariness, equality, fairness, honesty and credibility, and shall make a quality promise to tourists for the dishes, accommodation, entertainment and other services provided.

Article 36 the price of farmhouse entertainment shall be clearly marked, and the fees shall be charged strictly according to the marked price. If the price of seasonal products is increased temporarily or the service charge for individual services needs to be increased, the tourists shall be informed in advance.

Article 37 if quality problems are found in the process of tourists' consumption, and they are identified as unqualified or fake and inferior products by the tourism, health and quality supervision departments, they shall take the initiative to return and compensate.

Article 38 a tourist's opinion book shall be set up for farmhouse entertainment to handle and improve the complaints, opinions and suggestions put forward by tourists in a timely and serious manner.